Do Rastaclat bracelets have a warranty?

Damaged Bracelet Warranty

Yes, we would love to replace your damaged bracelet! All our bracelets include a 1 year warranty. This means that we’ll be more than happy to replace your damaged bracelet within one year from the time of purchase. To qualify for a replacement bracelet, you must have purchased it from Rastaclat.com or from one of our authorized dealers with proof of purchase.  

*Please note that the product is no longer under warranty if it has been altered in any way.

Requirements

Please email us at support@rastaclat.com with the following:

1. We will need a photo of your damaged bracelet with the name/style included.
2. Copy of original Order Confirmation if purchased at Rastaclat.com, or a photo of the receipt if purchased at an authorized dealer.
3. A description of the cause and damage on your bracelet.

Damaged, Received as Gift

If the bracelet you are inquiring was received as a gift, you will need to acquire the original order number from the online order to proceed with receiving a replacement order. If you're unable to retrieve the original order number, please provide following details so we can help look into this for you.

Please email us at support@rastaclat.com with the following:

1. Email used by purchaser when placing order
2. First and last name of purchaser or name on card used for payment
3. Photo of damaged bracelet with the name/style included
4. A description of the cause and damage on your bracelet

We can only issue a replacement if the gifted item was purchased directly through our website.