Position: Sales Operations Coordinator
Location:
Remote
Experience: 3years
Work Hours:
Full Time

Job Description:

Rastaclat is seeking an experienced Sales Operations Coordinator to work alongside the Sales Operations Manager and provide customer service to internal and external sales representatives and retail accounts.  This position will assist with daily management of open orders and work closely with an external 3PL partner to ensure orders ship out on time.  This position will also help to monitor production delivery dates and communicate updates to sales representatives. The Sales Operations Coordinator will work closely with the accounting team to help clear up past due invoices and assist with making sure credit cards on file are accurate and up to date for all accounts.

This role requires daily written and oral communication between all departments in the Company, Domestic and International sales partners, and the Sales team.  A positive attitude is essential. 

Responsibilities:

OPERATIONAL EXCELLENCE

Data Entry, Reporting & Sales Support

  • Execute customer support and needs for the Domestic B2B sales channel including majors and EDI accounts.
  • Process accurate data entry - order entry, RMA’s, and credit memo requests.
  • Maintain and manage daily order file for B2B.
  • Track and resolve daily open pick-tickets for B2B and B2C.
  • Assist with order entry of samples for the sales team.
  • Build and maintain relationships with the Domestic B2B sales channel account base.
  • Provide accurate ad-hoc reporting to managers and supervisors.
  • Fully understand and follow the Company’s EDI process.
  • Fill out all required templates and data needed for retailers.
  • Build seasonal order forms and catalogs for Domestic channels.
  • Assist with B2B Training and onboarding for sales representatives.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies of the Company.
  • Build trust and maintain strong working relationships with internal cross-functional partners that include: Creative, Marketing, Finance, Sales and Product teams.
  • Utilize project management systems to track tasks and projects.
  • Make sure all needed documents are saved and filed in the Company’s designated cloud database.
  • Enter employee orders
  • Enter marketing seeding orders
  • Update Buy Sheet for Domestic and Ecom
  • Ensure major account price tickets have been loaded from account in Fineline and alert the production department.
  • Send out Weekly ATS to sales reps and post weekly to Monday for Rastaclat Employee’s
  • Load images to BrandBoom
  • Ensure all stickers/labels have been ordered with production for major accounts
  • Initiate new Account Setup on Monday

 WIP Tracking

  • Work closely with the Production team and 3PL to monitor inbound shipments to ensure orders ship on time and start dates are met.
  • Strengthen the order fulfillment process with Product, Sales, Warehouse, and Accounting departments.
  • Assist with monitoring Full Circle open order files for all Rastaclat orders and for all departments.
  • Make recommendations to help exhaust available inventory.
  • Communicate inventory needs, issues, or concerns to the Production team and Sales Operations Manager.
  • Help to oversee International and Domestic order file to ensure orders are shipping on time and not going past cancel.

Routing Guide Management

  • Fully understand all vendor routing guides, vendor compliance, and stickering needs to ensure 3PL is processing orders correctly to avoid chargebacks.
  • Ensure routing guides and shipping information is updated for all sales channels.
  • Assist with routing and label creation for major accounts

Warehouse/3PL Communication

  • Manage and execute daily 3PL communications to ensure all order start and cancel dates are met.
  • Order stickers needed for major accounts needing VAS, and handle ticketing aspects to ensure the majority of merchandise is properly ticketed at the vendor level.
  • Ensure all orders that require ticketing have arrived stickered, or coordinate with the Sales Operations Manager and 3PL team to sticker inhouse (VAS).
  • Run open order reports and open pick reports daily to ensure shipped orders at 3PL are being closed in ERP system - Full Circle.
  • Research any shipping errors from 3PL – short ship, mis-ship, refused orders, and freight claims.
  • Work with Domestic and International sales teams to ensure orders are sent to 3PL warehouse and shipped in a timely manner.
  • Identify and assess account and customer needs to achieve satisfaction.
  • Assist with the management of the 3PL warehouse to make sure orders are going out on time by cross-referencing open orders in WMS and Full Circle.
  • Work with the International sales team to ensure all shipping information for international shipments is documented and communicated to 3PL.

 Accounting Bridge to Sales

  • Assist the Accounting department on all open AR issues for the Domestic B2B sales channel.
  • Assist with open account receivables to ensure accounts are current and have valid credit cards on file in Full Circle.
  • Follow up and assist with account receivables for Domestic accounts.
  • Collaborate with the Accounting department to resolve any open credit or invoicing issues.
  • Create all credit memo’s and issue RMA’s for Domestic accounts

Culture & Values

  • Maintain Culture & Core Value Alignment with Rastaclat's values (Passion, Righteousness, Integrity, Discovery, Excellence) and contribute to achieving company’s mission to inspire the world to Seek the Positive. 

Qualifications:

  • 2 years of Full Circle experience.
  • 1 year of working with a B2B platform.
  • Experience working with a 3PL (preferred).
  • 3+ years working in wholesale for an apparel or accessories company.
  • Experience using Microsoft Office and Teams.
  • Experience working with a project management system (Monday preferred).

ABOUT RASTACLAT //

Rastaclat is a symbol of positivity, doing good for yourself and others. We believe that positive action can change lives, inspire confidence & unite us as human beings. #SEEK THE POSITIVE.  This radiates through our company culture giving everyone on our growing team the opportunity to bring their best on the daily. This position is a performance-based role that is grounded in our core values and offers upward growth potential. Our team participates in a quarterly charitable giveback event to keep the positivity flowing, and we keep the team vibes strong with monthly-catered lunches, yearly company-wide incentives, and a generous benefit/retirement package. 

 PERKS // 

  • Medical Benefits
  • Retirement Benefits
  • Company sponsored Apple laptop 
  • Monthly Catered Lunches
  • Quarterly Charitable Events & Annual Company Incentives
  • Positive Company Environment
________________________

Position: Business Intelligence Analyst
Location: Remote
Experience: 5+ yeas

 

JOB DESCRIPTION //
Rastaclat is looking for a passionate and skilled analytical expert to bring our brand mission of Inspiring the World to Seek The Positive to life. The Business Intelligence Analyst will utilize data and analytics from various systems to identify trends, behaviors, and revenue opportunities throughout the customer experience. Reporting to the Senior Director of Global Operations, the Business Intelligence Analyst will measure and optimize the performance across multiple departments including Operations, Finance, Sales, Production and Digital & E-commerce. 

RESPONSIBILITIES //  

Business Intelligence & Company Reporting

  • Provide overall Business Intelligence & Reporting support across the organization by collaborating with cross functional teams to define KPIs.
  • Collaborate with department stakeholders to automate and simplify the various reports utilized across the company.
  • Analyze and deliver data in reports, presentations, and dashboards with cross-functional teams to deliver a steady stream of actionable insights.
  • Create and maintain process documentation for Business Intelligence/Data Analytics and systems/software.

Analytics & Data Storytelling

  • Monitor and analyze critical business metrics and trends across the organization to provide actionable insights and craft the most optimal data story to support the company’s overarching goals.  
  • Identify and recommend new areas of process-related opportunities for efficiency and optimization.
  • Use the internal database and systems including Full Circle ERP and Domo BI to create dashboards, modeling, data simulations, index matching, and dynamic pivot tables to report on Rastaclat’s daily, weekly, and monthly metrics.
  • Maintain data hygiene of existing data across multiple sources by working with key stakeholders in across the organization.
  • Create ad-hoc reports to analyze and determine root cause of data issues as necessary.
  • Evaluate B2B sell through and B2C website shopping funnel performance to drive strategy and vision for internal decision makers.
  • Conduct competitive analysis, sales analysis, and market research to identify new product groups to be featured online.
  • Collaborate with stakeholders to develop competitive landscape and product recommendations.

REQUIREMENTS //

  • Bachelor’s degree or higher in Business or Finance discipline.
  • 5+ years of experience in Business Intelligence and Data Analytics.
  • Experience with ERP System – Full Circle a plus.
  • Ability to create concise reports and dashboards that are ready to use and comprehend.
  • Experience with Google suite of analytics (Google Analytics, Google Tag Manager, etc.).
  • Experience with Business Intelligence tools for data storage and reporting such as Domo and Python.
  • Demonstrated understanding of Business Intelligence best practices across various departments including Operations, Finance, Sales, Production and Digital & E-commerce.
  • Excellent analytical skills with demonstrated experience turning data into actionable insights.
  • Ability to work at a strategic level (generating innovative ideas for growth) and a tactical level (executing updates, analyzing site and customer data, and solving problems).
  • Inquisitive mind in constant pursuit of innovative ways to drive results; does not settle for the status quo.
  • Excellent communication skills, both verbal and written.
  • High energy and positive “can do” attitude.  
  • Self-motivated work ethic with the ability to succeed in both a standalone contributor role and as a collaborator within a team.
  • Exceptional attention to detail with a high degree of organization, accuracy, and flexibility.
  • Expert with Keynote, Visio, Excel (including VBA), PowerPoint, Outlook.

ABOUT RASTACLAT //

Rastaclat is a symbol of positivity, doing good for yourself and others. We believe that positive action can change lives, inspire confidence & unite us as human beings. #SEEK THE POSITIVE.  This radiates through our company culture giving everyone on our growing team the opportunity to bring their best on the daily. This position is a performance-based role that is grounded in our core values and offers upward growth potential. Our team shares a positive work remote environment and participates in a charitable giveback event every quarter to keep the positivity flowing. We keep the team vibes strong with yearly company-wide incentives and a generous benefit/retirement package. 

 PERKS // 

  • Medical Benefits
  • Retirement Benefits
  • Company-sponsored laptop 
  • Quarterly Charitable Events & Annual Company Incentives
  • Positive Company Environment

*Must provide at least three references, two directly from past managers in related Business Intelligence position.

________________________

Position: Customer Service Manager
Location: Remote
Experience: 3+ yeas

JOB DESCRIPTION //
Rastaclat is looking for a motivated and experienced customer service manager to lead our customer service team and program. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

RESPONSIBILITIES //  

  • Supervise day-to-day operations of the customer service department. 
  • Mentor and lead the internal and external Customer Experience team to ensure customer satisfaction and minimize issues arising from E-commerce purchases.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a consistent basis.
  • Maintain accurate records and document all customer service activities and discussions.
  • Execute E-commerce Operations relating to customer order issues and work towards finding and implementing solutions for these issues. 
  • Manage all customer returns.
  • Approve and issue credits & refunds.
  • Track returned inventory levels at 3PL.
  • Assess service statistics and prepare detailed reports on your findings.
  • Stay informed on the latest industry techniques and methods.

REQUIREMENTS //

  • Bachelor’s degree in business administration or relevant field.
  • A minimum of 3+ years of proven experience in a customer service position.
  • Proficiency in customer service software i.e. ZenDesk, Delighted, Returnly.
  • Experience working with a 3PL and other third-party vendors.
  • Excellent leadership and interpersonal skills.
  • Excellent communication skills, both verbal and written.
  • High energy and positive “can do” attitude. 
  • Self-motivated work ethic with the ability to succeed in both a standalone contributor role and as a collaborator within a team.
  • Exceptional attention to detail with a high degree of organization, accuracy, and flexibility.
  • Proficient with Google Suite and Microsoft Suite Software: Excel, PowerPoint, Outlook.
  • Shopify experience required.
  • Experience with Full Circle ERP a plus.

ABOUT RASTACLAT //

Rastaclat is a symbol of positivity, doing good for yourself and others. We believe that positive action can change lives, inspire confidence & unite us as human beings. #SEEK THE POSITIVE.  This radiates through our company culture giving everyone on our growing team the opportunity to bring their best on the daily. This position is a performance-based role that is grounded in our core values and offers upward growth potential. Our team shares a positive remote work environment and participates in a charitable giveback event every quarter to keep the positivity flowing. We keep the team vibes strong with yearly company-wide incentives and a generous benefit/retirement package. 

PERKS // 

  • Medical Benefits
  • Retirement Benefits
  • Company-sponsored laptop 
  • Quarterly Charitable Events & Annual Company Incentives
  • Positive Company Environment

*Must provide at least three references, two directly from past managers in related Customer Service position.

________________________

Position: E-Commerce Merchandising Coordinator
Location: 
Remote
Experience: 
2-3 years
Work Hours: 
Full Time

JOB DESCRIPTION //
Rastaclat is looking for a highly passionate E-Commerce Merchandising Coordinator to bring our brand mission of Spreading Positivity to life through direct-to-consumer efforts. The E-Commerce Merchandising Coordinator will be primarily responsible for developing and implementing the merchandising strategy by applying analytics and product storytelling. Reporting to the E-Commerce Manager, the E-Commerce Merchandising Coordinator will work closely with key managers, as well as partners within Design, Sales and Marketing to deliver the best customer experience across all digital touch points. In addition to executing strategy, they will be responsible for creating a team culture that will drive performance through measurement.

RESPONSIBILITIES //  

E-Commerce Merchandising  

  • Execute the developed E-Commerce merchandising strategy to increase brand equity, awareness, and revenue.
  • Execute the creation of product shelves/collections to ensure all of the information is accurate, from the product title, product description, SKU and Barcode, tags, etc.
  • Implement and optimize navigation based on current product assortment and seasonality.
  • Assist with managing the on-site customer journey by understanding customer behaviors and consumer trends.
  • Work closely with Design and Marketing to determine product selection and images needed to support online merchandising (Home Page, Landing Pages, Collection Pages, Product Pages, and Special Projects).
  • Develop, manage, and optimize strategic personalization and recommendation campaigns to incrementally drive revenue.
  • Create and maintain consistent strategy for linking across all Digital Marketing channels (Social, Email, Affiliate, Paid, Display, etc.).
  • Assist with increasing order value by optimizing on-site search results.

E-Commerce Operations/Reporting

  • Execute E-Commerce inventory levels and merchandising in reflection of E-Commerce sales forecast.
  • Assist in recommendations for the purchasing of inventory based on production schedule.
  • Assist in the execution of E-Commerce site content based on digital campaign calendar.
  • Partner with E-Commerce Manager on new site user experience design and development.
  • Assist with executing SEO tactics and strategies to improve organic search visibility of product and collection pages.
  • Assist in the development of E-Commerce analytical performance dashboards.
  • Provide weekly reporting and analysis on site KPIs to improve conversion goals and user experience 

REQUIREMENTS //

  • Bachelor’s Degree in Marketing or a related field preferred.
  • Minimum of 2-3 years experience in E-Commerce.
  • Experience with Shopify Plus.
  • Experience with personalization tools and A/B testing/optimization (e.g. Nosto, Optimizely). 
  • Experience with Google Analytics.
  • Proficient in MS Excel (VLOOKUPS, Pivot Tables, Formulas).
  • Strong organization skills, including project and time management.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail.
  • Strong communication skills.

ABOUT RASTACLAT //

Rastaclat is a symbol of positivity, doing good for yourself and others. We believe that positive action can change lives, inspire confidence & unite us as human beings. #SEEK THE POSITIVE.  This radiates through our company culture giving everyone on our growing team the opportunity to bring their best on the daily. This position is a performance-based role that is grounded in our core values and offers upward growth potential. Our team participates in a quarterly charitable giveback event to keep the positivity flowing, and we keep the team vibes strong with monthly-catered lunches, yearly company-wide incentives, and a generous benefit/retirement package. 

PERKS // 

  • Medical Benefits
  • Retirement Benefits
  • Company-Sponsored Laptop
  • Monthly Catered Lunches
  • Quarterly Charitable Events & Annual Company Incentives
  • Positive Company Environment

*Please provide at least 3 professional references, two directly from past managers in related E-Commerce position.