We start to work on your order as soon as it is placed! This means that we are unable to make any changes to your order. This can include but is not limited to:

• Billing or shipping address update
• Addition or removal of items
• Change in color/size of items
• Addition or removal of a discount code
• Order cancellation request
• Shipping method change

Visit our Cancellation Policy page for more information.

Visit our Cancellation Policy page for more information.

If you made a mistake and ordered the wrong style or size, or no longer wish to receive your order - you can return your order after you receive your package. Click here for more information about our Return Policy.

If you made a mistake and did not provide the correct shipping address - unfortunately, we are unable to catch your shipment and make changes before it leaves our Fulfillment Center. You will need to contact the carrier directly to correct the shipping address, should this happen.

Visit our Cancellation Policy page for more information.

We accept the following types of payments: Visa, MasterCard, PayPal, and Apple Pay.

*Please note that Card Network Gift Cards (Visa, MasterCard, and American Express) will not be accepted on our website.

Klarna Payment Installments 

Klarna is a seamless global payment method that allows customers to buy their favorite bracelets now and pay later! If you opt with Klarna for payment during checkout, your order total will be split into 4 equal interest-free payments, with no added cost or hassle if you pay on time. 

*CA resident loans made or arranged pursuant to a California Financing Law license

How to checkout with Klarna:

1. Add bracelet(s) to your cart and when ready, proceed to checkout!
2. Complete all forms until you have reached our payment page.
3. For your payment option, select Klarna to begin your installments.
4. Enter your card information and proceed to complete your order.

Payments are automatically collected bi-weekly from your debit or credit card on file. The first payment authorization will not be charged to your card until your order has been processed to ship. Following your first payment, you will then be charged every 2 weeks over the next 6 weeks.

If you have opted for Klarna and proceeded with downloading the Klarna App, you can review your latest purchases and pay any open balances by logging into your Klarna account. Klarna offers 24/7 customer service via chat on their Klarna App.

You can also reach their support team here.

Click here to learn more about Klarna!

Our website displays pricing in United States Dollars. If your banking settings are set in a different currency, then the authorization will reflect the converted amount from USD to your local currency based on those settings. 

Method	Cost	Shipping Time
Standard Shipping	$4.99 USD	3-5 business days + processing time

*All domestic orders over $50 qualify for free shipping! 

Processing Time

Following your order being placed and received into our system, you will receive a confirmation email with your 6-digit order number. Our processing time for orders to be shipped is 3-5 business days. Once your order has been processed and shipped, you will receive notification with tracking information included for you to monitor movement.

 

*Please allow 24-48 business hours to see tracking updates via courier site. If your tracking number reads unavailable on courier site, this just means that your order is awaiting to be picked up and scanned in. 

 

Shipping Time

In addition to the 3-5 business days it may take to process your order, shipping days for orders to be delivered within the U.S. is 3-5 business days.

 

If it has exceeded 5 business days from the time of your last tracking update, please contact us with your full name and order number so that we can best assist you.

 

If you are unable to locate your package after receiving notice of delivery, please wait up to 2-3 business days before reaching out. It is likely the courier service may have scanned the package as “delivered” during the transfer of the package from their facility to their trucks.

 

NOTE: Saturday & Sunday do not account for business days.

 

Service Alerts: Delivery Delays & Suspended Delivery

As more countries are being impacted by the spread of COVID-19, the suspension of delivery services has been implemented for certain regions and specific countries. Please refer to our Service Alerts article list of zones affected.

International Shipping

Method	Cost	Shipping Time
Priority Shipping Duties Paid	Calculated at check-out	8-14 business days +  processing time

*The 2020 Team USA collection is not available for purchase on orders shipping internationally. We have an agreement with USOC that permits us from shipping official Olympics merchandise outside of the United States.

Processing Time

Following your order being placed and received into our system, you will receive a confirmation email with your 6-digit order number. Our processing time for orders to be shipped is 3-5 business days.

 

Once your order has been processed and shipped, you will receive notification with tracking information included for you to monitor movement.

 

*Please allow 24-48 business hours to see tracking updates via courier site. If your tracking number reads unavailable on courier site, this just means that your order is awaiting to be picked up and scanned in. 

 

Shipping Time

In addition to processing time, it can take 8-14 business days for your package to arrive. Shipping time is not guaranteed and delays are to be expected. Shipping time and shipping cost for international orders will vary depending on region.

 

*Please allow 24-48 business hours to see tracking updates via courier site. If your tracking number reads unavailable on courier site, this just means that your order is awaiting to be picked up and scanned in. 

 

NOTE: Saturday & Sunday do not account for business days.

 

Shipping Cost

The cost of shipping your order will vary depending on the destination of your shipping address. To prevent customer uncertainty of customs duty tax, Rastaclat requires payment of customs duty tax in addition to the shipping cost during final checkout. 

To find the total amount for shipping your order with duties and taxes included, you will need to proceed through checkout to have your shipping address verified. Our in-cart landed cost calculator will then compute the total amount of any duties, taxes and fees that is accrued from your order. 

Customs Duty Tax

Customs duty tax or tariff is a fee imposed on goods when transporting across international borders, it is a charge from the foreign country rather than Rastaclat. Customs duty tax is a legal requirement that must be settled before your shipment can be delivered.

The tax amount will vary depending on certain variables, such as your destination country's tax and duty percentage, category of goods and its value. 

Customs duty tax will be calculated after your shipping address has been entered and verified. Following, you will be able to see your total amount for shipping your order. The total amount covers the shipping cost, tax, and duty.*Rastaclat is not responsible for any custom fees/taxes.

 

Once an order has been received in our system, our team then has it processed as quickly as possible. Therefore, we cannot guarantee any address corrections or order modifications be made to your order unless confirmed by our shipping team. 

If you have mistakenly entered an incorrect shipping address during check-out, we ask that you contact us immediately. Please email us at support@rastaclat.com with your full name, 6-digit order number, and the correct shipping address and we will do our best to update your information before it is processed to ship. 

If you have received notification that your order has been delivered, but you are unable to locate it we ask that you wait up to 48 business hours before reaching out. It is likely the courier service may have scanned the package as “delivered” during the transfer of the package from their facility to their trucks.

If you are still unable to locate your order after 48 business hours, you will need to contact the courier and file a claim for your missing package. For international orders, if your tracking page shows that your order had been handed off to your local delivery postal service, then you will need to reach out to them for more information. 

*Rastaclat is not responsible for any lost or stolen packages that show delivered by our couriers. 

 

Route Shipping Insurance

For orders insured with Route Shipping Insurance- Route ensures protection of customers' shipment in case of lost, stolen, or damaged.  If your order was lost in-transit or was stolen upon delivery, please proceed with filing your claim here.

Lost Orders

• An order is considered lost if tracking never confirms package status as "delivered"
• If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days, then orders may be considered lost and a claim can be made

How many days following the last tracking update should I file my claim?

• Domestic orders - 7 days
• International orders - 20 days 

Claims for orders lost in-transit must be filed no later than 30 days from the last available tracking update.

Stolen Orders

• An order is considered stolen if tracking confirms package status as "delivered," but not received
• Route asks that you wait 5 days from the day your package was marked delivered before reaching out and filing your claim

Claims for stolen orders must be filed within 15 days from the date your package was marked delivered.

Visit routeapp.io to learn more.

Need to Return Something?

If you find that you have ordered a bracelet that you were not completely satisfied with or did not fit, we're happy to help!

• All returns need to be made within 14 days from the delivery date. No exceptions.
• Unfortunately we cannot process returns for international orders. No exceptions.
• All customization and sale items are non refundable. 

Return Process

• Email support@rastaclat.com with your order # and the items you'd like to return.
• Once you send your email, your request will then be processed for review by our team. This typically takes 1-3 business days.
• Following completion of request review, you will receive further details to proceed via email.

Return Policy

• All returns need to be made within 14 days from delivery date. No exceptions. 
• All international orders are final sale and cannot be returned without exceptions.
• All customization and sale (discounted) items are non refundable. 
• All products purchased during a sale are final without exceptions

If you find that you have ordered a bracelet that you were not completely satisfied with or did not fit, please email us at support@rastaclat.com with your order # and the items you'd like to return.

Exchanges

If you find that you have received a bracelet that you were not completely satisfied with or did not fit, please send an email to support@rastaclat.com with your order # and the items you'd like to exchange.

 

 

Processing time for orders to be shipped during any sales or promotions can take up to 3-5 business days from the date your order was placed. Please note: Saturday and Sunday do not account for business days.

Sale Items

• All products marked as "FINAL SALE" on product page cannot be returned without exceptions. 
• All products purchased during a sale are final without exceptions.

 

Promotions

• Consumer must pay applicable sales tax.
• Offer limited to stock on hand.
• Offer not applicable to prior or pending orders.
• No adjustments can be made on previous purchases.
• Void where prohibited, taxed or otherwise restricted.
• Cannot be combined with any other promo discount.
• Discount has no cash value.
• Terms are subject to change.

*Offer valid only on rastaclat.com

For support inquiries during non-phone operating hours or if unable to contact our team through phone, please email support@rastaclat.com with your name, order number, and contact information. Our team will get back to you within 48 hours from the time your ticket was received. 

A mail carrier may update your tracking information with “return to sender”. This status can occur either through the tracking feature online, or physically by the delivery person.

Return to sender means that the package was undeliverable due to one of the following reasons:

• The address was incorrect
• The address was missing information
• The package could not safely be left at the delivery address
• The receiving party refused the package upon delivery
• Two delivery attempts were made with no success

If you want to find out what to do when your package is returned to sender and how this process works, you will need to contact the carrier.

If you would like to return your package to sender because you no longer need or want your package, simply let the delivery carrier know at the time of the delivery. You can ask them to return the package for you, at no extra cost. Alternatively, you can write "Return to Sender" or "Not at this Address" when your package is delivered. Make sure not to deface the original tracking bar code, and do NOT open the package. You must leave your package unopened and give it back to the mail carrier.

If you have any further questions, please visit our Help Center or email SUPPORT@RASTACLAT.COM in the meantime.

Cleaning Instructions

A majority of Rastaclat bracelets are 100% polyester, therefore getting the lace wet for cleaning is fine. We suggest using a toothbrush as a scrubbing tool and a mixture of unscented hand soap and water as a cleaning solvent.                                                  

1. Brush thoroughly throughout the bracelet, then rinse it out with water.
2. Immediately after the rinsing process, it is best to use a dry towel to absorb any moisture from the hardware and bracelet.
3. We highly encourage air drying your bracelet before wearing again to prevent moisture in bracelet from collecting dirt/dust.

If you decide to machine wash your Rastaclat bracelet, we advise storing it in a polyester mesh laundry bag. The usage of the laundry bag will prevent damage to hardware and loss of product. We suggest avoiding machine drying your product, but rather allowing your bracelet to air dry.

Bracelet Customization 

We recently launched the ability to customize your own Rastaclat bracelet. You can now enter in a phrase up to 16 characters and we'll print out your design. Make your own bracelet today!

 

Damaged Bracelet Warranty

Yes, we would love to replace your damaged bracelet! All our bracelets include a 6-month warranty. This means that we’ll be more than happy to replace your damaged bracelet within 6 months from the time of purchase. To qualify for a replacement bracelet, you must have purchased it from Rastaclat.com or from one of our authorized dealers with proof of purchase.  

*Please note that the product is no longer under warranty if it has been altered in any way.

Requirements

Please email us at support@rastaclat.com with the following:

1. We will need a photo of your damaged bracelet with the name/style included.
2. Copy of original Order Confirmation if purchased at Rastaclat.com, or a photo of the receipt if purchased at an authorized dealer.
3. A description of the cause and damage on your bracelet.

Damaged, Received as Gift

If the bracelet you are inquiring was received as a gift, you will need to acquire the original order number from the online order to proceed with receiving a replacement order. If you're unable to retrieve the original order number, please provide following details so we can help look into this for you.

Please email us at support@rastaclat.com with the following:

1. Email used by purchaser when placing order
2. First and last name of purchaser or name on card used for payment
3. Photo of damaged bracelet with the name/style included
4. A description of the cause and damage on your bracelet

We can only issue a replacement if the gifted item was purchased directly through our website.

 

Positivity Rewards is Rastaclat’s rewards program.

As a Rastaclat member, you can earn points for every purchase and when completing different activities available on the website. When you've earned enough points, you can redeem them for rewards in the form of exclusive discounts!

To learn more about how it works, visit our Positivity Rewards page.

 

First step: Create a Rastaclat account!

If you already have a Rastaclat account, you’re good to go! Just log in to your account to start earning rewards while you shop!

Having issues logging in? Here are a few tips to help you:

Reset your password by clicking on Forgot Password?

• You'll receive an email to reset your password and activate your account.
• If you're unable to find the email, check your spam/junk folder.

Check that you have activated your account.

• After creating an account, you will receive an activation email.
• If you're unable to find the email, check your spam/junk folder.
• Activate your account by following the steps in the email received.

 

Aside from logging in and making purchases on the website, here's some other ways you can earn points

• Create an Account (25 points)
• Follow us on FB (15 points)
• Follow us on IG (15 points)
• Birthday Bonus (100 points)
• Write a Product Review (15 points)
• Read a Blog Post (5 points)
• Purchase a Seek the Positive Bracelet (25 points)

 

Depending on the number of points you’ve earned, you can use your hard-earned points to purchase during checkout! When you’re ready to checkout, make sure you are logged in, and simply apply your points at checkout for discounts.

Members receive $5 off every time you reach 50 points, $10 off for 100 points, and so on (as shown below)!

• 50 POINTS = $5
• 100 POINTS = $10
• 200 POINTS = $200
• 300 POINTS = $300
• 400 POINTS = $400

 

How do I earn points?

It’s easy! You can earn points just by creating account, whenever you make a purchase, as well as through various activities. See list of ways to earn here.

The points you earn are based on your current membership tier:

• Curious status “Doing Good” earns 1 point for every $1 spent
• Wonder status “Going Great” earns 1.25 points for every $1 spent
• Seekers status “Doing Amazing” earns 1.5 points for every $1 spent

Details can also be found in our Terms & Conditions

 

How do I spend my points?

When you are ready to checkout, make sure you are logged in, and simply apply your points at checkout for discounts. Every 100 points = $10!

 

How do I check my point balance?

Simply log in to your account here to review your point balance.

 

Do points expire?

Points expire after 12 months of inactivity.

 

What happens to my points when I return items?

Points you earned from the returned purchase will be deducted from your point balance.