International Delays and Service Suspensions
International Shipping
As more countries are being impacted by the spread of COVID-19, the suspension of delivery services has been implemented for certain regions and countries.
In alignment with our shipping partners and to ensure international safety in practice of this suspension, Rastaclat has closed shipping to these countries and regions listed below.
Full Suspension in Delivery Services
| Afghanistan | American Samoa | Bhutan |
| Brunei | Cuba | East Timor |
| Eritrea | French Guiana | Gambia |
| Guadeloupe | Guatemala | Guinea |
| Guyana | Laos | Liberia |
| Martinique | Mongolia | Panama |
| Paraguay | Reunion (Bourbon) | Rwanda |
| St Maarten | South Sudan | Syria |
| Tajikistan | Timor-Leste | Turkmenistan |
| Uganda | Uruguay | Yemen |
*While many travel bans have been enacted, the movement of parcels has not been discontinued for orders shipping to countries not listed. Delays are expected.
New Service Updates: September 20 - September 24
We know there have been many countries where service suspensions have been lifted in the past couple of weeks. We've compiled a document here with a full list of countries that have come off the suspension list to make reconciliation a little easier.
Australia
Service suspension continues for DDU shipments, delays seen with DDP
DDU service level to Australia remains disabled in Passport's Shopify app. DDP shipments will continue to ship as usual. Unfortunately, we don't know when the backlog will be cleared at this time. Still, we know that the postal service domestically and in Australia is working tirelessly to clear packages daily.
Due to an increase of parcels being shipped DDP because of the suspension of DDU, we are seeing delays of 1-2 weeks for parcels destined for Australia.
Philippines
Expect delays due to COVID-19.
Philippines' post has advised that to limit the spread of COVID-19, the Philippine government has raised the alert level applicable in the National Capital Region to level 4 and has imposed targeted lockdown measures in certain areas of the country from September 16 to 30, 2021. As a result, potential delays should be expected in the processing, transporting, and delivering inbound postal items throughout the Philippines.
Vietnam
Expect delays due to COVID-19.
We have been advised by Vietnam's post that the delivery of inbound items is still affected and are the post is unable to guarantee compliance with delivery standards. Therefore, the previously announced force majeure will remain in effect until further notice.
Destination Country Scanning Issues
We have been alerted that some destination countries practicing contactless delivery have suspended written proof of delivery, which means that accurate delivery scan data may not be provided.
This applies to parcels bound for Australia, Canada, Hong Kong, The Netherlands, Lithuania, Saudi Arabia, Singapore, and Russia.